If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns within 30 days of purchase. You can return your product for a different product or a refund to the original payment method.
Please note the following exceptions to our return and refund policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must be unused and have their original tags still on
- Returned items must have no visible signs of wear or use
- Returns will not be accepted after 30 days
Initiate a Return:
- Follow the Link.
To initiate a return or exchange, click here: https://k9academy.ca/a/return
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Input Your Order Information
You will need the email you placed your order under as well as your 4-digit order number (#XXXX) to initiate a return or exchange. If your item meets our return requirements, you will be given a prepaid label to mailing your item(s) back.
- Pack it Up:
Ensure your item(s) is securely packed with the label printed and affixed to the front of the package.
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Mail it or Drop it Off:
Drop off your package at your local Canada Post location.
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Receive your Exchange or Refund.
Once your return has been received, your refund will be credited to your original form of payment. Please allow 7 to 10 business days for refunds to appear on your credit card statements.
Missing or Damaged Items:
- If your item arrived damaged or missing, you may return it for an exchange or refund if it was purchased through K9Academy.ca. Email pictures of your damaged/missing item to shop@k9academy.ca to process the full refund or exchange.
- Items damaged from customer use will not be eligible for refunds or exchanges.